jules smith ships UPS Ground within the United States. We will ship 2nd Day Air or Next Day Air upon request. These express shipments are subject to additional charges. In some cases, 2-Day and Next Day will not be available.
We cannot accept responsibility for lost packages without proof of delivery.
Jules Smith jewelry, scarves, and swim coverups can be exchanged within 14 days of item receipt in the exact condition in which it was shipped. Please email firstname.lastname@example.org for a return authorization and return address information.
All sale merchandise is final sale. We will not accept returns, or order cancellations on sale merchandise.
If you believe your jewelry/scarves/swim coverup has a manufacturing defect we suggest you email customer service at email@example.com with your proof of purchase and a photo of your piece.
Jules Smith jewelry is made of non-precious metals that will show normal wear and tear. Please keep your jewelry away from water, perfumes, and other harmful chemicals that may damage your item. For cleaning care use a clean, damp cloth and please store jewelry in their dust bags.
If you purchased your item at an authorized retailer please contact them for further assistance.
PLEASE NOTE: Shipping and handling charges are non-refundable.